We are family owned business located in the Silicon Valley.  Our staff has a very wide range of expertise and experience, which makes us a valuable asset to home or business users. We have a combination of 20 years of computer experience at you disposal.  Working in numerous computer support sectors we know the value of quality computer support.

The past ten years have been very dramatic for all areas of the support arena. With numerous cut-backs from almost every computer hardware & software manufacturer. And the out-sourcing of support to other countries has been ramped through-out corporate America.   Because of all this, the quality and availability of support have been degraded, if not completely eliminated, leaving many computer owners frustrated and discouraged with not knowing where to go to get their computer problems solved. This is where we come to the picture.

All of us at Alternative Support have felt the pain of having to call the computer manufactures just to be transferred 9 times, left on hold for hours at a time, just to speak with a technician that barely speaks the English language and can only speak from a script written for them in their language. The other problems we have experienced first hand, most of the technical support services force you to go through steps that are more then likely completely useless into solving your computer problems.  The reason for this is their technicians are reading from a script and are either not allowed to vary from the script of do not have the skill set to do so.

There has got to be a better way to get support. Since we have already been providing in person computer support for years, we decided as a family to start Alternative Support - Online Support Solutions. We felt it was time for a new type of support company that was everything that our bad support experiences and competition were not.

If you have experienced any of the following from your existing support provider:

1. Long hold time
2. Support staff barely speaking the language
3. Scripted support questions that are completely useless to your existing problem
4. Circle jerk - Hardware vender blaming the software vender then visa-versa
5. Unresolved  / on-going issues
6. Was told you need to buy the premier support package for real support
7. Have to repeat yourself every time you call support for the same issue
8. Have to go through hoops just to get a technician that knows anything

Give us a try on your next computer problem. We will prove to you why we stand out of the crowd. We provide support the same way we would expect to be supported.