Per Incident Support  (more Information)

• Troubleshoot and Diagnose computer problem(s)

• Repair computer problem(s)

• Install software and hardware

• Computer Training

We cannot complete hardware repairs if hardware replacement is needed
* Rates do not start until a remote control session
   has been started or otherwise stated.

First 15 minutes $30.00
$1.25 per minute
there after
Contact Us
(Billing is charged after the support session and does not start until a remote connection has been made)

Virus Recovery  (more Information)

• Scan computer for virus'
• Clean, Remove, or Replace Infected Computer Files
• Advise customer on potential security problems and possible causes for current virus
• Update Antivirus Software

$95.00

Spyware & Adware Removal  (more Information)

• Scan computer for Spyware / Adware

• Remove Spyware / Adware Applications

• Reset Web Browser Security Settings

• Advise customer on potential security problems and possible causes for Spyware / Adware

$95.00

Performance Tune-Up   (more Information)

• Scan Hard Drive for Errors
• Defrag Hard Drive
• Remove unnecessary files
• Turn off unused start-up files
• Clear cached and temporary files
• Adjust systems setting for optimized performance

Security Tune-Up  (more Information)

• Perform software Updates
• Setup and Verify Firewall Settings
• Run Network Security Vulnerabilities Tests
• Review and secure WIFI , router, and Folder Share Settings
• Secure Internet Explorer Settings
• Scan computer for Virus', Spyware, and Adware
• Advise customer of any potential security problems

New Computer  Setup / Customizations / Best Practices  (more Information)

• Review and Setup Update Setting for Installed Software Applications
• Run security audit on Home Network and advise of any corrections needed
• Setup Email accounts
• Setup Customized Windows Menu options and Internet Explorer
• Show customer how to use features of new computer
• Advise customer of best practices of a healthy computer
• Advise customer of any needed applications for security, productivity, and backup.

Data Backup Solutions

• Advise customer on backup options
• Install and Setup customer selected data backup solution *
• Train customer on how to use backup solution

* This service does not include the backup software. Prices range from $0 to $120 for backup software or online backup solutions.

Personal Computer Training  (more Information)

• Online computer training based on your topic of interest

• Learn the basics on how to use Windows, Office, hardware or software installed on your computer

• Learn short-cuts and tips on making your computer use easier

• Learn how to use the internet, email, or create a web site

• Session ranges from 40 minutes - 1 hour

Due to the wide range of topics and different end user experience levels you may
require multiple training sessions to learn to the level you feel achievement.